Returns Policy

We want you to be absolutely delighted with your purchase but if for any reason you change your mind, be confident that you can easily return any unwanted items.

To return an item please contact us via the Feedback page first for return authorisation quoting your order reference. Simply indicate the reason for your return. All we ask is that you return the item in the condition that you receive it, including the invoice, and wrap the package securely (the packaging they arrive in can often be used for the return)

IMPORTANT: PLEASE SEND ITEMS BY ROYAL MAIL RECORDED DELIVERY ONLY

The maximum postage refunded for any recorded item will be £2.00. We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 14 days from receipt of goods. Please post returns to our address shown at the base of this page.

All personalised or made-to-order items are excluded from the returns policy so please check carefully before ordering. As soon as you place an order for a personalised or made-to-order item you have entered into a contract to purchase that item. Therefore once you have submitted the order you cannot cancel or return the item either before or after dispatch.

During peak periods exchanges can take up to 28 days to process. If you require an exchange for a specific date, e.g. in time for Christmas, we advise that you place a fresh order as we cannot guarantee that returns will be processed in time.

EXCHANGES

We can exchange goods within 14 days from delivery. After this we can only exchange items if they were received faulty or if the wrong item was received incorrectly. Free exchanges apply to UK orders only, all exchanges to be sent to an address outside of the UK will be charged the full postal cost for the delivery. 

CHRISTMAS GIFTS

Any purchase bought as a Christmas present after 31st October can be returned up to January 6th. The item must be returned in the condition that you received it and in its original packaging.

REFUNDS

We can refund goods within 14 days from delivery. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can only refund delivery costs if the return is a result of our error.

CHECKING

We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge. A full charge will be made on goods that have been returned in a used or unsaleable condition (e.g. damaged packaging, torn, scuffed or dirty goods). We reserve the right to return to you (at your cost) any item returned to us after 21 days or not in compliance with the conditions above.

Please visit Feedback to send us comments, suggestions etc, remembering to quote your order reference in any correspondence

Returns can be sent to

  Media Storehouse Ltd
  PO Box 2392
  Watford
  WD18 1RZ